FAQ

Returns

Can I return a full priced item?

We will happily exchange or refund any full price item(s) purchased online, providing they meet the following requirements:

Item(s) must be returned -

  • Within 14 days of purchase;
  • in original condition and not worn, altered or washed;
  • are not earrings or lingerie (for hygiene reasons); and
  • with all tags and packaging attached. Footwear must be returned in the original unmarked box.

Please note, by processing your payment and completing an order with us you are accepting the following Terms and Conditions regarding the return of your purchase.

Our Online Returns Policy


Important information:

STORM does not offer returns on the following. If you send one of these items back to us for a return, we will be unable to process your request. Please note that shipment back to you will be at your expense.

  • Sale Items

All purchases on sale or markdown items are final. We do not offer credit notes or exchanges for change on items that are on sale or marked down.

  • Lingerie & Ear Accessories

We do not accept returns or exchanges on lingerie and ear accessories for hygiene reasons, unless faulty.

  • Damaged

Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty. If an item is assessed and considered faulty STORM offers a number of suitable solutions.

What do I do if I’ve received a faulty item?

We’re so sorry for the inconvenience! Please email a Customer Service Representative on webshop@stormnz.com and include a picture of the damaged product.

We’ll make sure to look after you!

STORM reserves the right to assess merchandise and determine whether damage is a result of defective production or normal wear-and-tear. Discolouration, tears, and/or other material deteriorations that occur with use will not be regarded as defective.

We do not replace products that have previously been replaced.

STORM will happily repair or replace all goods that are classified as ‘faulty’ after assessment. If we cannot repair or replace your item, we will give a full refund.

Can I return sale items?

All orders placed on sale or clearance items are final. No returns, exchanges, gift cards or store credits.

If you send a sale or clearance item back to us for a return, we are unable to process your request.

We are unable to offer price adjustments on sale/clearance items that have been further reduced.

Please note, by processing your payment and completing an order with us you are accepting the following Terms and Conditions regarding the return of your purchase.

Free Returns within New Zealand

If you are eligible for a return and live within New Zealand then simply:

  1. fill out the returns form on the bottom of your invoice
  2. reuse the courier bag you received your order in and attach the Free returns label (if you did not receive one please contact us)
  3. drop your return off to any PostShop outlet

Returns Outside of New Zealand

If your item is eligible for a return but you live outside of New Zealand, please fill out your returns form on the bottom of your invoice and post back to:

STORM ONLINE
4/14 Heather Street
Parnell
Auckland 1052

If you have any queries please do not hesitate to contact us.

Refund Information

Your refund will be credited to the original purchaser’s credit card and will include shipping costs for faulty items. Shipping costs will not be refunded for change of mind purchases.

Please note, card refunds may take up to 3-5 business days for your bank to complete, depending on their processing time. This can vary between card issuers.

This policy only applies to the STORM online store.