FAQ

Returns

Our Online Returns Policy

Important information

Item(s) must be returned:

  • Within 14 days of purchase;in original condition and not worn, damaged, altered or washed;
  • are not earrings or lingerie (for hygiene reasons);
  • and with all tags and packaging attached. Footwear must be returned in the original unmarked box.

STORM reserves the right to not accept a return if they do not comply with the above. If you send one of these items back to us for a return, we will be unable to process your request. Please note that shipment back to you will be at your expense.

Full Priced Purchases

STORM is happy to exchange, refund or issue a store credit for any full-priced item purchased online that meet our return requirements. Please fiollow the instructions on the bottom of your invoice.

Sale Purchases

Sale items purchased online can be exchanged for another item of equal or greater value, only. Sale items cannot be returned for a store credit or refunded.

We are unable to offer price adjustments on sale/clearance items that have been further reduced.

Please note, by processing your payment and completing an order with us you are accepting STORM's policy regarding the return of your purchase.

In Store Purchases

Full price items purchased in store can be returned for an exchange or STORM store credit only. These returns must be made within 7 days and comply with our return conditions.

We cannot issue a refund for in store purchases on the premise that you have been in store to view and try the item. We do not offer refunds on change of minds purchases.

Sale items purchased in store are not returnable. No exchanges, store credits, or refunds.

What do I do if I’ve received a faulty item?

We’re so sorry for the inconvenience! Please email a Customer Service Representative on webshop@stormnz.com and include a picture of the damaged product.

We’ll make sure to look after you!

STORM reserves the right to assess merchandise and determine whether damage is a result of defective production or normal wear-and-tear. Discolouration, tears, and/or other material deteriorations that occur with use will not be regarded as defective.

We do not replace products that have previously been replaced.

STORM will happily repair or replace all goods that are classified as ‘faulty’ after assessment. If we cannot repair or replace your item, we will give a full refund.

Free Returns within New Zealand

If you are eligible for an online return and live within New Zealand then simply:

  1. fill out the returns form on the bottom of your invoice
  2. reuse the courier bag you received your order in and please contact us to receive your Free returns label
  3. drop your return off to any PostShop outlet

Returns Outside of New Zealand

If your item is eligible for an online return but you live outside of New Zealand, please fill out your returns form on the bottom of your invoice and post back to:

STORM ONLINE
35D Surrey Crescent

Grey Lynn

Auckland

1021

New Zealand

If you have any queries please do not hesitate to contact us.

Refund Information

Your refund will be credited to the original purchaser’s credit card and will include shipping costs for faulty items. Shipping costs will not be refunded for change of mind purchases.

Please note, card refunds may take up to 3-5 business days for your bank to complete, depending on their processing time. This can vary between card issuers.

This policy only applies to the STORM online store.

Can I return an online order to a STORM store?

You're more than welcome to drop your return off to a STORM store if that is easier for you! Please understand that stores will be unable to process a return for you, however they can absolutely send it to STORM ONLINE on your behalf.