Our Online Returns Policy

Item(s) must be returned:

• Within 14 days of purchase;in original condition and not worn, damaged, altered or washed;
• are not masks, earrings or lingerie (for hygiene reasons);
• and with all tags and packaging attached. Footwear must be returned in the original unmarked box.

STORM reserves the right to not accept a return if they do not comply with the above. If you send one of these items back to us for a return, we will be unable to process your request. Please note that shipment back to you will be at your expense.

Full Priced Purchases

STORM is happy to exchange, refund or issue a store credit for any full-priced item purchased online that meet our return requirements. Please follow the instructions on the bottom of your invoice.

Christmas Returns Policy

In the month of December we will be honoring a grace period for returns, because sometimes gifts just aren't quite right.

Any order placed online, or purchased in-store with a Gift Exchange receipt, in December will qualify for an extended returns time-frame of up to 24 working days from the order date, or at the discretion of our customer care team.

Sale Purchases

Sale items purchased online can be exchanged for another item of equal or greater value, only. Sale items cannot be returned for a store credit or refunded.

We are unable to offer price adjustments on sale/clearance items that have been further reduced.

Please note, by processing your payment and completing an order with us you are accepting STORM's policy regarding the return of your purchase.

In Store Purchases

Full price items purchased in store can be returned for an exchange or STORM store credit only. These returns must be made within 7 days and comply with our return conditions.

We cannot issue a refund for in store purchases on the premise that you have been in store to view and try the item. We do not offer refunds on change of minds purchases.

Sale items purchased in store are not returnable. No exchanges, store credits, or refunds.

Faulty Items

To ensure the quality of our products, every online order is carefully assessed by our team prior to dispatch. However, if you have received an item that you believe to be faulty, please notify info@stormnz.com within 5 days of receiving your order.

If you believe that a fault has occurred with an item purchased from STORM within 6 months of purchase, please email info@stormnz.com with photos & a brief explanation of the issue so that we can work to find a resolution for you.

We reserve the right to repair, or replace an item we deem to be faulty as a first resort.

Please note that items that are damaged or as a result of normal wear and tear; by accident; or through misuse/ not following care label instructions, will not be considered as faulty. All faulty items will be assessed upon return, so must be sent back clean.

Free Online Returns within New Zealand

If you are eligible for an online return and live within New Zealand then simply:

1. fill out the returns form on the bottom of your invoice
2. reuse the courier bag you received your order in and please contact us to receive your free returns label
3. keep a record of your tracking number
4. drop your return off to any PostShop outlet

Online Returns Outside of New Zealand

If your item is eligible for an online return but you live outside of New Zealand, please fill out your returns form on the bottom of your invoice and post back to:

STORM ONLINE
35D Surrey Crescent
Grey Lynn
Auckland
1021
New Zealand

We are not able to reimburse return shipping costs.

If you have any queries please do not hesitate to contact us.

Refund Information

Your refund will be credited to the original purchaser’s credit card and will include shipping costs for faulty items. Shipping costs will not be refunded for change of mind purchases.

Please note, card refunds may take up to 3-5 business days for your bank to complete, depending on their processing time. This can vary between card issuers.

This policy only applies to the STORM online store.

Can I return an online order to a STORM store?

You're more than welcome to drop your return off to a STORM store if that is easier for you! Please understand that stores are only able to process an exchange for your order. However, they can absolutely send it to STORM ONLINE on your behalf for a refund or store credit.