FAQ

Payments & Billing

Is it safe to buy online using my credit card?

When you enter your personal information on our website we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us.

When an online retailer uses SSL technology, at the checkout the online retailer serves and your PC encrypts everything that you enter into your computer, such as credit card details, billing and delivery address.

When it is encrypted, generally other computers are unable to make sense of it, therefore keeping the information private while it is being transmitted.

Can I purchase online using my Storm Gift Card?

You sure can. You will just need to register your gift card first by clicking 'My Account', then 'Gift Card', then entering your gift card number.

Your gift card will then pop up as an option on the 'Payment' page when checking out.

Note that you must be logged in in order to register a gift card.

Can I use my VIP rewards voucher as payment online?

Yes you can. Make sure you are logged into the email address linked to your loyalty account. If you have a rewards voucher available to use on your account, it will appear as an option on the 'Payment' page when checking out.

Just click the 'Use Points' button to apply these to your order.

Please note, your voucher will not show as a payment option if your order is under $60, or if you are purchasing a sale or promotional item, as per the terms and conditions of our Loyalty Programme.

If you have any issues using your voucher, please call our Customer Services Team on 0800 042 092, or email webadmin@stormonline.com.

Can I use a store credit note as payment online?

Yes, but you must first convert this to a gift card. If you email our Customer Services Team on webshop@stormnz.com, they're happy to help with this.