FAQ

Delivery

What are your delivery options?

TIMEFRAME

NEW ZEALAND: 3-4 WORKING DAYS

AUSTRALIA: 4-5 WORKING DAYS

INTERNATIONAL: 10 WORKING DAYS

Orders placed with STORM will be processed within standard business hours (9am – 5pm). Any orders received outside of these times will be processed the next working day. Delivery times are an approximate guide only. There may also be a delay with your order if we have to source an item from one of our stores, due to low stock at our Distribution Centre.

COST

NEW ZEALAND: UNDER $200 - $5/ OVER $200 – FREE

AUSTRALIA: UNDER $200 - $20/ OVER $200 – FREE

INTERNATIONAL: UNDER $300 - $40/ OVER $300 FREE

Please note: all amounts are in New Zealand dollars.

When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please check your Junk inbox first, then get in touch with our Customer Service team

Our Delivery Services

NEW ZEALAND

We ship all nationwide orders with Courier Post.

All parcels require a signature upon delivery, STORM does not offer ‘Authority to Leave’.

If the address provided is unattended, an attempted delivery card will be left and your parcel will be redirected to the nearest depot.

Please contact Courier Post with any issues regarding delivery. You can track your order using the Tracking Number provided to you in your Confirmation Email.

AUSTRALIA & INTERNATIONAL

We ship all international orders via DHL Express.

All orders will be printed with an Authority To Leave - this means the parcel may be left in a secure location without a signature if you're not there to receive the parcel.

Please note that customs or import duties may be charged when the order reaches its destination country. These must be paid by the recipient. We have no control over these charges and cannot predict what they may be.

Customs policies and charges will vary from country to country. We'd recommend contacting your local customs office for further information.

Please contact DHL EXPRESS with any issues regarding delivery. You can track your order using the Tracking Number provided to you in your Confirmation Email.

Has my order been shipped out yet?

As soon as your order has been dispatched from our Distribution Centre, you will be sent an email confirmation to let you know that it's on it's way. Please make sure you save webadmin@stormonline.com to your contacts so that this does not go to your Junk Inbox.

Can I arrange to collect my order from a store?

If you would like to collect your order from one of our retail stores, please call our Customer Service team on 0800 042 092, before placing your order, and we will be happy to organise that for you.

Why is there an item missing from my order?

Sometimes, due to circumstances beyond our control we may not be able to fully supply all items that you ordered. When this happens, we will attempt to call you and/or send you an email notification to let you know that there will be items missing from your order. You will not be charged for items that are not sent.

Please check your order invoice – this will show all items that should have been delivered. If what you have received does not match the order invoice, please contact our Customer Service team.

Can I cancel or amend my order?

We’re really quick at picking, processing, and packing your order to ensure you receive it ASAP.

This means we may not be able to amend your delivery address once it has been submitted.

Amendments may include but are not limited to: Change of delivery address, changes to colours and sizes, Adding or removing items, applying discounts or rewards, full order cancellations

If you notice a mistake or change your mind about any aspect of your order, then please contact our Customer Service team as soon as you can on 0800 042 092 and we will do our best to help.

Can you deliver to a P.O. Box?

Unfortunately we do not deliver to PO Box numbers, as Courier Post is a signature required service.