FAQ

Delivery

Pre-Christmas Order Deadlines

To ensure that your gifts arrive in time for Christmas, we recommend that you take note of our online deadlines.

NEW ZEALAND // THURSDAY 19TH DECEMBER

AUSTRALIA // TUESDAY 17TH DECEMBER

REST OF WORLD // TUESDAY 10TH DECEMBER

We recommend you use a day time delivery address for all orders so that your parcel can be signed for upon delivery.

Please note that these dates are guidelines only. STORM cannot guarantee delivery at specific dates or times if delays with courier services are encountered.

What are my delivery options?

Shipping within New Zealand

Courier Post 1-3 Working Days >$200 FREE
Courier Post 1-3 Working Days <$200 $NZD5

Shipping to Australia
DHL Express 3-4 Working Days >$200 FREE
DHL Express 3-4 Working Days <$200 $NZD20

Shipping to the Rest of the World
DHL Express 10 Working Days >$500 FREE
DHL Express 10 Working Days <$500 $NZD40

Please note: we do not take responsibility for charges or delays incurred at receiver's end as this can vary depending on the rules of customs in each country.

Orders placed with STORM will be processed within standard business hours (9am – 5pm). Any orders received outside of these times will be processed the next working day. Delivery times are an approximate guide only. There may also be a delay with your order if we have to source an item from one of our stores, due to low stock at our Distribution Centre.

When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please check your Junk inbox first, then get in touch with our Customer Service team

Our Delivery Services

NEW ZEALAND

We ship all nationwide orders with Courier Post.

All parcels require a signature upon delivery, STORM does not offer ‘Authority to Leave’.

If the address provided is unattended, an attempted delivery card will be left and your parcel will be redirected to the nearest depot.

Please contact Courier Post with any issues regarding delivery. You can track your order using the Tracking Number provided to you in your Confirmation Email.

AUSTRALIA & INTERNATIONAL

We ship all international orders via DHL Express.

All orders will be printed with an Authority To Leave - this means the parcel may be left in a secure location without a signature if you're not there to receive the parcel.

Please note that customs or import duties may be charged when the order reaches its destination country. These must be paid by the recipient. We have no control over these charges and cannot predict what they may be.

Customs policies and charges will vary from country to country. We'd recommend contacting your local customs office for further information.

Please contact DHL EXPRESS with any issues regarding delivery. You can track your order using the Tracking Number provided to you in your Confirmation Email.

Has my order been shipped out yet?

As soon as your order has been dispatched from our Distribution Centre, you will be sent an email confirmation to let you know that it's on it's way. Please make sure you save webadmin@stormonline.com to your contacts so that this does not go to your Junk Inbox.

Can I arrange to collect my order from a store?

If you would like to collect your order from one of our retail stores, please call our Customer Service team on 0800 042 092, before placing your order, and we will be happy to organise that for you.

Why is there an item missing from my order?

Sometimes, due to circumstances beyond our control we may not be able to fully supply all items that you ordered. When this happens, we will attempt to call you and/or send you an email notification to let you know that there will be items missing from your order. You will not be charged for items that are not sent.

Please check your order invoice – this will show all items that should have been delivered. If what you have received does not match the order invoice, please contact our Customer Service team.

Can I cancel or amend my order?

We’re really quick at picking, processing, and packing your order to ensure you receive it ASAP.

This means we usually aren't able to amend or cancel your order once it has been submitted.

Amendments may include but are not limited to: change of delivery address, changes to colours and sizes, adding or removing items, applying discounts or rewards, full order cancellations.

If you notice a mistake or change your mind about any aspect of your order, then please contact our Customer Service team as soon as you can on 0800 042 092 and we will do our best to help.

Can you deliver to a P.O. Box?

Unfortunately we do not deliver to PO Box numbers, as Courier Post is a signature required service.