FAQ

Covid - 19

Lock-down Terms & Conditions:

Please note: due to the Covid-19 Level 2 in Auckland, order delivery may be delayed. We will dispatch your order as soon as we can safely do so, and you will receive tracking information when it has been dispatched.

Thank you for all your loyalty during these unprecedented times. It means the world to all of us – from boutiques to STORM HQ.

We, of course, are doing everything we can to protect our customers, our staff, and our couriers by following the advice and guidelines set by the NZ Government and the W.H.O. to reduce the chance of spreading the virus.

We are updating this page regularly to help answer all your questions!

Processing:

We are a very small team here at STORM. However, while Auckland is at alert Level 3 we will be even smaller!

We are operating with a smaller amount of staff to maintain social distancing with the processing of orders at our Distribution Centre and Auckland boutiques, who is following strict health and safety protocol around the work-space and handling of items; including full PPE and frequent sanitisation.

Please understand that this may delay the processing of your orders and returns.

Contactless Click & Collect:

Our STORM Styling Boutique is offering contactless Click & Collect!

You will be called by one of our staff members when you're order is ready to collect (please note: this may differ to normal service standards due to Level 3 restrictions).

Click & Collect for our Napier, Wellington, Christchurch, and Queenstown boutiques is as normal.

Please read our full Click & Collect Terms & Conditions here before ordering.

Delivery:

Courier Post have also introduced safer measures for delivery to you at this time - moving back to contactless delivery, 2m physical distancing and, in line with Government guidelines, the wearing of masks.

To help manage the volume of items through the NZ Post network, please ensure you do not send items to businesses that are closed. Alternately, if your business is temporarily closed please let NZ Post know.

Please note there are some delays with the delivery of your orders due to steps NZ Post are taking to make sure you receive your order as safely as possible and due to the high influx of items in their system.

Returns:

Due to Covid-19 we will be extending our returns time frame.

This is to ensure the safety of our staff and give you, our valued customers, the time to return anything that isn't quite right without putting you at risk.

At alert level 3 you are able to return items through NZ Post but we are extending our return time-frame to 30 days after receiving your order.

Loyalty Vouchers:

If you have earned a $60 voucher that is due to expire during the lock-down and would prefer to use it in-store, then please feel free to get in touch so we can extend it for you!

Boutiques:

STORM boutiques in Auckland are closed under current Alert Level 3 restrictions. Except for our Styling Boutique that is offering contactless Click & Collect's for orders placed online.

Our Napier, Wellington, Christchurch, and Queenstown boutiques are open and practicing strict health and safety protocol to keep you safe.