FAQ

Lock-down Terms & Conditions:

Thank you for all your loyalty during these unprecedented times. It means the world to all of us – from boutiques to STORM HQ.

We, of course, are doing everything we can to protect our customers, our staff, and our couriers by following the advice and guidelines set by the NZ Government and the W.H.O. to reduce the chance of spreading the virus.

We are updating this page regularly to help answer all your questions!

Processing:

We are a very small team here at STORM. However, while Auckland is at Red Light alert level we will be even smaller!

We are operating with a smaller amount of staff to maintain social distancing with the processing of orders at our Distribution Centre and Auckland boutiques, who is following strict health and safety protocol around the work-space and handling of items; including full PPE and frequent sanitisation.

Please understand that this may delay the processing of your orders and returns.

Delivery:

Courier Post have also introduced safer measures for delivery to you at this time - moving back to contactless delivery, 2m physical distancing and, in line with Government guidelines, the wearing of masks.

To help manage the volume of items through the NZ Post network, please ensure you do not send items to businesses that are closed. Alternately, if your business is temporarily closed please let NZ Post know.

Please note there are some delays with the delivery of your orders due to steps NZ Post are taking to make sure you receive your order as safely as possible and due to the high influx of items in their system.

Loyalty Vouchers:

If you have earned a $60 voucher that is due to expire during the lock-down and would prefer to use it in-store, then please feel free to get in touch so we can extend it for you!

Boutiques:

Red alert level: Please scan in, wear a mask, and keep a minimum of 1m social distancing.

Orange alert level: Please scan in and wear a mask.

Green alert level: Please scan in x