FAQ

Covid - 19

Lock-down Terms & Conditions:

Thank you for all your loyalty during these unprecedented times. It means the world to all of us – from boutiques to STORM HQ.

We, of course, are doing everything we can to protect our customers, our staff, and our couriers by following the advice and guidelines set by the NZ Government and the W.H.O. to reduce the chance of spreading the virus.

We are updating this page regularly to help answer all your questions!

Processing:

We are a very small team here at STORM. However, while Auckland is in alert Level 3 we will be even smaller!

We will only have one staff member managing the processing of your orders at our Distribution Centre and Auckland boutiques, who are following health and safety protocol around the work-space and handling of items; including PPE, social distancing, and frequent sanitisation.

Delivery:

Courier Post have also introduced safer measures for delivery to you at this time - moving back to contactless delivery, 2m physical distancing and, in line with Government guidelines in the Auckland region, the wearing of masks.

Please note there may be some delays with the delivery of your orders due to steps we’re taking to make sure you receive your order as safely as possible.

Returns:

NZ Post Outlets and Courier Post are still running as normal during this time, so our standard returns policy applies - you have up to 14 days after you receive your order to get it back to us for a return.

Find you nearest NZ Post outlet here.

Boutiques:

STORM boutiques nation-wide are open!

Our Auckland locations are following strict healthy and safety protocol, based on the the Level 2 government restrictions. We ask that you scan in using NZ Covid Tracker app when shopping with us, or sign in manually.

The rest of our locations are operating as normal under Level 1, but with your health and safety in mind at all times.