To ensure that your gifts arrive in time for Christmas, we recommend that you take note of our online deadlines.
NEW ZEALAND // THURSDAY 19TH DECEMBER
AUSTRALIA // TUESDAY 17TH DECEMBER
REST OF WORLD // TUESDAY 10TH DECEMBER
We recommend you use a day time delivery address for all orders so that your parcel can be signed for upon delivery.
Please note that these dates are guidelines only. STORM cannot guarantee delivery at specific dates or times if delays with courier services are encountered.
Shipping within New Zealand
Courier Post 1-3 Working Days >$200 FREE
Courier Post 1-3 Working Days <$200 $NZD5
Shipping to Australia
DHL Express 3-4 Working Days >$200 FREE
DHL Express 3-4 Working Days <$200 $NZD20
Shipping to the Rest of the World
DHL Express 10 Working Days >$500 FREE
DHL Express 10 Working Days <$500 $NZD40
Please note: we do not take responsibility for charges or delays incurred at receiver's end as this can vary depending on the rules of customs in each country.
Orders placed with STORM will be processed within standard business hours (9am – 5pm). Any orders received outside of these times will be processed the next working day. Delivery times are an approximate guide only. There may also be a delay with your order if we have to source an item from one of our stores, due to low stock at our Distribution Centre.
When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please check your Junk inbox first, then get in touch with our Customer Service team
We will happily exchange or refund any full price item(s) purchased online, providing they meet the following requirements:
Item(s) must be returned -
Please note, by processing your payment and completing an order with us you are accepting the following Terms and Conditions regarding the return of your purchase.
If you would like to collect your order from one of our retail stores, please call our Customer Service team on 0800 042 092, before placing your order, and we will be happy to organise that for you.
All orders placed on sale or clearance items are final. No returns, exchanges, gift cards or store credits.
If you send a sale or clearance item back to us for a return, we are unable to process your request.
We are unable to offer price adjustments on sale/clearance items that have been further reduced.Please note, by processing your payment and completing an order with us you are accepting the following Terms and Conditions regarding the return of your purchase.
If your item is eligible for a return but you live outside of New Zealand, please fill out your returns form on the bottom of your invoice and post back to:
STORM ONLINE
4/14 Heather Street
Parnell
Auckland 1052
If you have any queries please do not hesitate to contact us.