FAQ

Emails

Why am I getting emails from Storm?

When you make a purchase at our online store we will send you an email to confirm your order and details. When you register with our online store you will have the option to sign up to receive regular email updates on new styles, collection launches, special events and exclusive discounts. You may also have been given the opportunity to sign up to our newsletter in store.

How do I opt out of marketing emails?

You can opt out of receiving communications from Storm by clicking on 'unsubscribe' which is at the bottom of all of our emails.

Alternatively you can contact our Customer Services Team on webadmin@stormonline.com. If contacting our online team, please be sure to include your full name and the email address you used when you registered, or made a purchase from Storm.

I haven't received a validation email - what do I do?

Following placing an order you will receive an order confirmation via email, after which the system will preauthorise your credit card. If your credit card fails you will be sent an automated invalid email which will contain a link to your shopping cart for you to either replace or repay your order. This will continue to loop until your credit card has been authorised. It is not until your order has been authorised that your validation email will be sent.

Alternatively, you may have spelt your email address incorrectly, given an email address that does not exist or your spam filter may have blocked the message. We advise that you add iwebadmin@stormonline.com to your contacts list to avoid this.