Chromanic Box Top

Please note: due to the Covid-19 Level 4 in New Zealand order delivery may be delayed. We will dispatch your order as soon as we can safely do so, and you will receive tracking information when it has been dispatched.

Shipping within New Zealand
Courier Post 1-2 Working Days >$200 FREE
Courier Post 1-2 Working Days <$200 $NZD5

Courier Post have also introduced safer measures for delivery to you at this time - moving back to contactless delivery, 2m physical distancing and, in line with Government guidelines, the wearing of masks.

To help manage the volume of items through the NZ Post network, please ensure you do not send items to businesses that are closed. Alternately, if your business is temporarily closed please let NZ Post know.

Please note there may be some delays with the delivery of your orders due to steps we’re taking to make sure you receive your order as safely as possible.

Shipping to Australia
DHL Express 3-5 Working Days >$200 FREE
DHL Express 3-5 Working Days <$200 $NZD20

Shipping to the Rest of the World
DHL Express 10 Working Days >$300 FREE
DHL Express 10 Working Days <$300 $NZD40

STORM does not take responsibility for charges, delays, or loss incurred at receiver's end as this can vary depending on the rules of customs in each country or delivery address restrictions (such a rural delivery or Authority To Leave).

Orders placed with STORM will be processed within business hours (8am – 4pm). Any orders received outside of these times will be processed the next working day. Delivery times are an approximate guide only.

When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please check your Junk inbox first, then get in touch with our Customer Service team

STORM is happy to exchange, refund or issue a store credit for any full-priced item purchased online that meet our return requirements. Please follow the instructions on the bottom of your invoice.

Sale items purchased online can be exchanged for another item of equal or greater value, only. Sale items cannot be returned for a store credit or refunded.

We are unable to offer price adjustments on sale/clearance items that have been further reduced.

Please note, by processing your payment and completing an order with us you are accepting STORM's policy regarding the return of your purchase.

If you are eligible for an online return and live within New Zealand then simply:

1. fill out the returns form on the bottom of your invoice
2. reuse the courier bag you received your order in and please contact us to receive your free returns label
3. drop your return off to any PostShop outlet

If your item is eligible for an online return but you live outside of New Zealand, please fill out your returns form on the bottom of your invoice and post back to:

STORM ONLINE
35D Surrey Crescent

Grey Lynn

Auckland

1021

New Zealand

If you have any queries please do not hesitate to contact us.

Courier Post have also introduced safer measures for delivery to you at this time - moving back to contactless delivery, 2m physical distancing and, in line with Government guidelines, the wearing of masks.

To help manage the volume of items through the NZ Post network, please ensure you do not send items to businesses that are closed. Alternately, if your business is temporarily closed please let NZ Post know.

Please note there may be some delays with the delivery of your orders due to steps we’re taking to make sure you receive your order as safely as possible.

Due to Covid-19 we will be extending our returns time frame.

This is to ensure the safety of our staff and give you, our valued customers, the time to return anything that isn't quite right without putting you at risk.

Our normal returns period for online purchases will be extended to 14 days after the lock down has ended or the whole of New Zealand is at Level 3 or lower.

If you have earned a $60 voucher that is due to expire during the lock-down and would prefer to use it in-store, then please feel free to get in touch so we can extend it for you!

Never miss out on a STORM piece again - with our new Pre-Order option!

STORM collections are exclusive and pieces are rarely repeated. By pre-ordering your favourite STORM pieces you’ll secure the stock and have the item delivered as soon as it’s released.