Can I return or exchange items that I buy online at Storm retail stores?
Yes. You can return or exchange an item that you have bought at our online store at any of our retail stores provided it is within 14 days of receipt, the item has not been worn, is in a saleable condition and you have kept your proof of purchase. Please note that our online returns policy applies.
Can I return sale items?
Unfortunately we do not offer refunds or credit notes for sale items or items bought during a promotion, but please contact us on 0800 042 092 or visit your nearest Storm store and we would be happy to help you find an alternative garment.
I purchased a full priced item (or items) on a VIP Day or during a promotion, am I still entitled to a full refund?
We can't offer a refund or a credit note for online purchases sold during a promotion but we're happy to exchange them for a different size or style.
I've ordered the wrong size or colour, how can I exchange it?
You can exchange the size of any product you buy at our online store at any of our retail stores, by sending the product back to us at our distribution centre, along with a copy of your invoice and a completed returns form. Please note that the online store may be out of stock for the new size and colour you are after.
The address for our distribution centre in NZ is:
172 Ponsonby Rd
For Australia customers, please send your return to:
575 Chapel Street
My purchase is faulty, how can I exchange it?
We want all our customers to receive top quality product, so if you think there is a fault with an item you have received, let us know straight away by contacting our online team on 0800 042 092 or by emailing firstname.lastname@example.org
We will aim to resolve any issues with a faulty item as quickly as possible, but we need to know as soon as you discover the fault.
Please include as many details as possible about the order and the fault, and we will advise how to proceed.
Our In-store Returns Policy
This returns policy applies to purchases made in-store only.
We will happily exchange any full price garment within 14 days of purchasing. Items must be returned in their original condition with tags attached along with the sale receipt.
Unfortunately we do not offer refunds or credit notes on change of mind purchases. Additionally, no exchanges, refunds or credit notes will be given on sale items.
Our Online Returns Policy
This returns policy applies to purchases made online only.
We understand that buying clothing online can be tricky as you've never felt the product or tried it on. That's why we have a lenient returns policy that allows you to get a full refund for any full price products (does not include items bought during a promotion) that you're not happy with.
If for any reason you are not completely satisfied with any full price product, please return it to us in the original condition with tags attached within 14 days of receipt and we will exchange or refund your purchase price using the original payment method.
Unfortunately we do not offer refunds or credit notes for sale items or items bought during a promotion, but please contact us on 0800 042 092 or visit your nearest Storm store and we would be happy to help you find an alternative garment. Due to hygiene reasons, we do not accept returns on earrings or hosiery.
When returning an item, please fill out the returns form that came with your order so that we know how to proceed with your return then send your parcel to:
NZ and International Customers:
172 Ponsonby Road
575 Chapel Street
Alternatively, you can take your return into your nearest store.
Any refund will automatically be issued to the card used to make the original purchase and once processed will take 1-5 working days to show in your account. You will be emailed once your refund has been processed. Exchanges will be processed and your replacement item will be sent to you. There is no delivery charge for exchanges.
Please note that all goods will be inspected on return and any item in unsuitable condition will be returned to you.